Withdrawing Funds Back to Your Wallet
When you want to pull funds out, head to the withdrawal section in your account. We route payouts back through the same e-wallet or bank channel you used to deposit — Touch 'n Go eWallet, Boost, GrabPay or FPX. Enter the amount you want to withdraw, complete the identity check if prompted, and submit. Processing time varies by payment rail; e-wallet withdrawals
typically move faster than bank transfers. Keep your account verification complete before requesting a withdrawal to avoid any hold on the transfer.
- Open withdrawal in your account — Go to the cashier, select withdraw, and choose the payout method — match it to your deposit channel where possible.
- Enter the withdrawal amount — Type the RM amount you want returned to your wallet or bank account and review the details before confirming.
- Complete identity verification if prompted — If your account hasn't been verified yet, you'll be asked to upload your ID at this step before the request is processed.
- Submit and track the request — Confirm the withdrawal — you can check its status in your account transaction history while it processes.